COMMUNICATION WRITING
Effective Business Writing & Communication programs for Busy Managers based on your specific needs– offered in English & French
• ADVANCED BUSINESS WRITING & PRESENTATION SKILLS
• BETTER GRAMMAR FOR LETTER-WRITING & COMMUNICATION
• TRAIN-THE-TRAINER
• BUSINESS MANDARIN
TRAINING DIRECTORY EXECUTIVES & ADMINISTRATORS
HUMAN RESOURCES CONSULTATION
We offer consultation to EMPLOYER’S OBLIGATIONS we can further assist you in conducting and determining possible recommendations on what your IMMEDIATE ACTIONS to be taken and your future compliance and obligations in accordance with the relevant laws.
• EFFECTIVE HUMAN RESOURCES MANAGEMENT
• ALIGNING PEOPLE, PROCESSES & TECHNOLOGY
• RECRUITING, TRAINING, DEVELOPING & RETAINING TALENTS
• PERFORMANCE APPRAISAL & KEY PERFORMANCE INDICATORS • DEVELOPING GRADUATES AS BUSINESS LEADERS & ENTREPRENEURS
• EFFECTIVE COACHING, COUNSELLING AND MENTORING FOR SUCCESS
• IDENTIFYING OPERATIONAL TRAINING NEEDS ANALYSIS
• HOW TO CARRY OUT DISCIPLINARY ACTION, DOMESTIC INQUIRY AND HANDLING MISCONDUCT
• DESIGNING, APPRAISING AND MANAGING EMPLOYEE PERFORMANCE EXCELLENCE
• PREVENTING & ERADICATING SEXUAL HARRESSMENT IN WORKPLACE
• MEASURING RETURN ON INVESTMENT (ROI) IN TRAINING
• THE MANY ROLES OF AN EFFECTIVE HR ASSISTANT
• LAW ON TERMINATION OF EMPLOYMENT
• ADVANCED PAYROLL ADMINISTRATION
• HRM FOR NON HR MANAGERS
• LABOUR AUDITING
LANGUAGE & WRITING
Effective Business Writing & Communication programs for Busy Managers and Executives based on your specific needs– offered in English and French language.
• ENGLISH FOR FRONTLINERS (ENGLISH AND FRENCH LANGUAGE)
• TECHNICAL REPORT WRITING (ENGLISH AND FRENCH LANGUAGE)
• IMPROVING GRAMMAR AND SPOKEN ENGLISH AND FRENCH LANGUAGE
• EFFECTIVE BUSINESS WRITING FOR WORKPLACE ENGLISH AND FRENCH LANGUAGE
• ENGLISH FOR PRESENTATION/ SPEAK WITH CONFIDENCE /FRENCH LANGUAGE
• BUSINESS MANDARIN FOR BUSY MANAGERS (BEGINNERS-ADVANCED)
• BUSINESS PLAN & PROPOSAL WRITING WORKSHOP
COMMUNICATION
• HYPNOTIC WRITING FOR SALES & ADVERTISING
• CREATIVE MEDIA & PR WRITING
• TELEPHONE COURTESY AND TELEMARKETING
• CORPORATE GROOMING, ETIQUETTE & FINE DINING
MOTIVATION & TEAMBUILDING
• POSITIVE MENTAL ATTITUDE AT WORKPLACE
• INCREASING PRODUCTIVY & EFFICIENCY THROUGH TIME MANAGEMENT
• BETTER TEAMWORK AND COMMUNICATION AT WORK
TRAINING DIRECTORY SUPERVISORS & CLERICAL
SUPERVISORY SKILLS
• SUPERVISORY DEVELOPMENT SKILLS
• TIME MANAGEMENT
• HOW TO BE AN EFFECTIVE SUPERVISOR
SKILLS FOR OFFICE MANAGERS, ADMINISTRATIVE STAFF
• CLERICAL DEVELOPMENT PROGRAM
• EXCELLENT OFFICE MANAGEMENT
• SUCCESS SKILLS FOR SECRETARIES & ADMIN PERSONNEL
• HANDLING MULTITASK FOR PERSONAL ASSISTANTS
• EFFECTIVE RECORD KEEPING & FILING SYSTEMS
CUSTOMER SERVICES
• THE X– FACTOR IN DELIGHTING CUSTOMERS
• AMAZING CUSTOMERS EXCELLENCE
• 10 HIGHLY EFFECTIVE SERVICE PRINCIPLES
• THE ART OF LISTENING & TELEPHONE SKILLS
• TELEPHONE ETIQUETTE & TELEMARKETING TRAIN
• HOSPITALITY TRAINING COURSES SENIOR MANAGERS & MANAGERS SALES
SALES
• UPSELLING & COMMUNICATION SKILLS FOR FRONTLINERS
• BUILDING A SUPER SALES TEAM
• WINNING CUSTOMERS THRU NEGOTIATION, SUGGESTIVE SELLING & CLOSING DEALS
CUSTOMER RELATIONSHIP & SERVICES MANAGEMENT
• CUSTOMER RETENTION
• SERVICE SKILLS FOR ROOM DIVISION
• COMPLAINTS & SERVICE RECOVERY FOR HOTELIERS
• TURNING COMPLAINTS TO BUSINESS OPPORTUNITIES
• WORLD CLASS CUSTOMER SERVICE—FRONT OFFICE, RESERVATION
• MASTERING TELEMARKETING FOR RESERVATION
TRAIN THE TRAINERS & TEAMBUILDING
• TRAIN FOR PERFORMANCE
• MANAGERIAL LEADERSHIP BOOTCAMP
• MINDSET & ATTITUDINAL CHANGE CAMP
• THE ART & SCIENCE OF INSPIRATIONAL LEADERSHIP
CONVERSATIONAL, WRITING & COMMUNICATION SKILLS
• REPORT WRITING & EFFECTIVE PRESENTATION SKILLS
• HIGHLY EFFECTIVE COMMUNICATION SKILLS FOR HOTELIERS
• EFFECTIVE PRESENTATION TECHNIQUES
CONVERSATIONAL, WRITING & COMMUNICATION SKILLS
• HOSPITALITY ENGLISH
• ENGLISH / FRENCH FOR FRONTLINERS
SAFETY & HEALTH
• FIRST AID & CPR FOR HOSPITALITY INDUSTRY
• COMPLETE OCCUPATIONAL SAFETY PROGRAM
• SAFETY COMMITTEE IMPLEMENTATION
• HAZARD INDENTIFICATION, RISK ASSESSMENT & RISK CONTROL
• FIRE FIGHTING PROGRAM